How to Avoid a Stroke Trying to Get a Human Voice on the Phone

Did you ever wonder how many people died of a heart attack trying to reach someone human online?

I haven’t seen any statistics but I’m willing to bet there are many casualties of this torture. I can easily visualize grandma sitting on the couch with her mouth open, not breathing, her finger still on the phone button pushing zero in a vain attempt to reach a human voice.

Good luck with that.

A woman in Hell, Michigan (quite an appropriate name I’d say) was found by her daughter in a state of rigor holding her cell phone in one hand with a finger from her other hand touching the O. There were still tear stains on her cheeks and a shocked and appalled expression on her face.

The phone was still repeating a recorded message,“ There is a longer call wait than usual. You are number 232 in line. If you hang up your call will be answered in the order it was received.”

As if it’s not bad enough to try and talk to a human being now, we will have to contend with whatever horrors AI will bring.

A friend of mine was trying to reach someone at a billing center. After ten minutes of yelling into the phone, “I want to talk to a person. Hello, are you there? I need to talk to someone. Are there any humans there. Hello, hello, hello.” Her neighbors called the police because they thought she was being attacked and rushed her to the hospital. She was sedated for two days after asking every doctor and nurse who entered the room if they could please put her in touch with someone human.

The saddest part is that the voice recordings never understand what you’re saying anyway. It’s like driving and trying to ask SIRI directions to an address.

“SIRI, I need to go to 123 Maple Street.”

“Certainly,” here are the directions to 146 Apple Street.”
“No SIRI, I said Maple Street.”

“A maple is a species of tree with brightly colored foliage in the fall.”

“No SIRI! Maple Street, Maple Street!”

“I’m sorry I can’t understand you when you are raising your voice. I am not programmed to respond to that. Goodbye.”

Is this progress?

I think not.

Is progress driving people to such a level of frustration they want to take a hammer to SIRI? Or slam the phone down on the recorded voice. Or have a stroke yelling for a human being to pick up?

The companies go out of their way to ensure there is no way for you to even reach a human being. Just try finding a phone number to call and if they do it’s always a wait of at least half an hour.

There is also a problem understanding call centers that are located in foreign countries from where you happen to be.

“Hello, hello is someone there?”

“Hello?”

“Are you human?”

“Garble garble garble. Skip skip skip.

“I can’t hear you what are you saying?”

“Garble, garble, voice drop, garble.”

“I’m sorry is there someone there? Does anyone speak English? I only speak English. Can someone hear me? Can someone help me?”
“Garble garble, garble.”

Now I will say there have been times when I could neither hear, nor understand the person at the other end of the line, and requested an English speaker.

This did help somewhat. But I still had a very difficult time hearing what they were saying.

There is also the problem of how to relax and stop shaking after the call is over. If you do ever finally make contact with someone, you are left shaking harder than a woman entering P. Diddy’s house.

How do you find a way to put a smile on your face, reverse your bad mood and greet the day in a happy-go-lucky upbeat mood after doing battle in get-me-a-human land?

I myself have always found a very crunchy cookie works well to dispel aggression and restore slower breathing.

So what is one to do when one needs assistance with a problem or an issue? Who can one turn to in their hour of total frustration and panic?

A recording doesn’t seem to fill the bill, as they say.

When one is calling about something aggravating, adding to their frustration level to the point of dropping dead, doesn’t seem to be the right response.

Screaming hello into a phone will definitely not lower one’s blood pressure.

Waiting for an hour in a queue won’t relax the heart muscle.

Staying on the phone for an hour waiting for your turn and then being disconnected won’t lower your dependence on tranquilizers.

Perhaps aside from a box of cookies someone can invent a new drug especially targeted for times when one has to deal with call centers.

It would slow your heart rate, avoid your need for human contact and instantly allow you to translate any language other than your own. It could be the miracle drug of the twenty-first century.

Seriously though, lives could be saved.

Phones could be spared being thrown against walls.

Blood pressure could be leveled off.

What a masterpiece of an invention.

Next time someone calls the DMV, Social Security or any government or billing office, instead of going into panic mode a simple pill popped at the right moment could solve the problem.

Now I know you might say it’s because I come from the hippy generation that I seek a pharmaceutical remedy to my issues, but in this case what other options are there?

Big tech is not going to stop innovating and with each new one, Baby Boomers are driven crazier.

We yearn for the time when we could talk to a person. Have a conversation and resolve an issue.

We are built to only react calmly to recordings of Johnny Mathis.

This new world is quite foreign to anyone who grew up when face to face conversations were the norm.

Now social media has taken over and young people talk though their computers.

Soon AI will speak for all of us.

When that day happens, I will be happy to let AI call and resolve my problems, while I happily crunch my cookies and milk at my leisure.

Who says Baby Boomers can’t get with the program? “Hello, is anyone there? Hello, hello, readers are you there?”

Ouch! My Feet are Killing Me.

Men will never understand the pain a woman suffers. I’m not talking about the trying to push a watermelon through your cervix pain. No, I’m talking about the pain you can’t acknowledge or scream about.

At least in childbirth you are allowed to yell and call your mate every name in the book. And even make up a few new ones if you want.

I’m talking about the pain of walking in high-heeled shoes that are pinching your toes like Godzilla is bouncing on them. I’m talking about that feeling that if you have to walk another step you will rip off those Christian Louboutins and beat the closest person over the head with the heel point.

An overwhelming Oh-my-God-I-wish-I-were-dead kind of pain only a woman in five-inch heels could understand.

Okay, I do realize men get kidney stones and they lose their minds from the pain.

So, if men have experienced that, then they do have some idea of a woman’s suffering.

So why am I bringing this up at all? Do you not have more important things to worry about, Norma?

Of course I do, but the other night I was reminded of women’s suffering and tolerance for pain watching Melania Trump at the inaugural ball.

Now this is not a political piece so please don’t start sending me hate memes or unfriending me. It’s to make a point about women and shoes.

I’m certain it took hours to put herself together and she was bedecked in a designer gown and all the trimmings.

But the real story here is the shoes.

When she walked into the ball I instantly saw on her face that familiar look of pain. Someone who is wishing she could take off her shoes and wiggle her toes in ice water. Whose toes hadn’t felt blood rushing through them in hours. Yet she knew the fashion world was snapping pics and judging, so Birkenstocks were out of the question.

When I was young in the Mesozoic era, the highest heels we wore were three inches.

That was enough to pinch, hurt and ouch our way through occasions when it was necessary to sport a dressy shoe.

Now women wear five-inch heels. Are you kidding me? I once saw Jodie Foster in heels so high her calves were bulging tighter than Tyson’s fists.

We’ve all been there. Trying to smile and act cool while we’re fighting not to cry or scream out loud from the agony. Trying not to show it on our face when we are literally wincing from the torture.

So my question is why? Why wear shoes that will cause you excruciating pain instead of sensible-sized heels?

I’m thinking one of the best parts of getting to grandma age is you never have to wear those Manolo torture chambers again. No one gives a damn if a seventy-five-year-old woman’s legs look shapely under her gown.

My friends and I fell back down to earth years ago searching for pretty flats to wear for fancy occasions.

And what a difference it made.

While other women in skyscraper heels suffered and tried to smile through the evening, we were cozy and comfortable in old lady flats with a cushy insole.

Now I do have some friends who can rock a one or two incher while wearing a soft insert, but I’m not that adventurous. Nope. I’ve decided life is too short to wear a vice around my feet that squeezes harder with each moment of swelling.

The last time I wore a heel I was limping and crying within the first hour. I said “screw this and walked around in my nylons the rest of the night.”

Do I care if people were pointing and giggling behind my back? Hell no, because they were all men. The women were nodding and sending me looks of pity and total understanding of my dilemma. Although some of them continued to brave on in higher heels with full knowledge they wouldn’t be walking without pain for the next few days.

So why do women care at all? I have a bunch of shoes in my closet I will never wear again. Yet I don’t have the heart to give them away yet.

Many were only worn once, but they sit sadly in the box awaiting their night on the town.

A night that will never come. So why do I keep them?

Is it because I actually believe that I will someday be able to tolerate the torture again? Does old age make you more masochistic?

Trust me. There is no pain killer strong enough to eliminate the misery and still allow me to walk upright without bumping into walls.

My toes still smart when I think about the squeezing they endured in those pointed, but absolutely yummy candy-apple-red heels I so loved.

It’s a chick thing and I don’t expect men to get it.

Most men would be sensible and ask, “well if they hurt your feet so much why wear them?”

Easy for them to say. Does common sense have anything at all to do with fashion?

Well, I’d have to admit when you’re young you kind of feel it’s your duty to suffer for style.

It’s so great to get to the Chico’s age. Now one can wear loose clothes, low heels and big necklaces or scarves to cover that turkey neck.

Don’t even start me on the whole fabulous “throw-a-hat-on” thing.

As difficult as it is to age, I must admit one of the perks is you no longer have to give a damn about fashion. You can display great taste even wearing comfortable clothes and low-heeled shoes.

At least there are other choices now besides Naturalizers or the grandma kickers of yesteryear.

Sadly, most people are too busy noticing all those wrinkles on your face to even make it down to the feet anyway.

The only thing a woman in her seventies should be doing with a five-inch heel is using it as a weapon if she’s attacked.

Even if I could get them on and stand in them, chances are I’d fall flat on my face immediately. What am I, a high wire performer in my old age?

As a public service I have a tip for the CIA and Mossad. Next time you are trying to make a terrorist talk, just put them in a pair of five-inch, one size too small Manolo Blahniks and make them walk two miles. They’ll sing like a bird after only twenty minutes.